Purchasing online, how do I get my tickets?

After making the online purchase, the vouchers are sent to your e-mail. To activate them, show them (printed or on the smartphone) to the driver. In return you will receive a ticket, which you will have to keep until the end of its validity. After exchanging the voucher for the ticket, the voucher loses its validity.

What is the validity of the voucher?

When purchasing the Flexible Ticket, the voucher is valid for 180 days. If you are not able to take the tours within this period, or on the selected date in the purchase (Ticket with Defined Date), please send us an email (yellowbus@carris.pt) to change it, which will be done without any penalty, provided that the product is available.

How can I request a cancellation and refund of my ticket?

The cancellation is free if you do not use your ticket within 14 days after the purchase. After this date, it is nolonger possible to refund it.

For refund requests, please send us an email: yellowbus@carris.pt.

If I don't want to buy online, what are the alternatives?

You can also purchase the ticket:

- When boarding the bus, next to the Driver

- Lisbon: Yellow Bus Kiosk - Praça do Comércio [9h00 - 18h00]

- Porto: Yellow Bus Kiosk – Praça da Liberdade [9h00-13h00 and 14h00-18h00]

- Funchal: Yellow Bus Shop - Rua Simplício dos Passos Gouveia [9h00-13h00 and 13h30-17h30]

- Official Yellow Bus Agents

What is the contact and schedules of the Yellow Bus / Aerobus customer service?

- Yellow Bus / Aerobus Customer Support: 218 503 225 [9h00-13h00 from Monday to Friday] yellowbus@carris.pt

- Lisbon: Yellow Bus Kiosk - Praça do Comércio [9h00 - 18h00]

- Porto: Yellow Bus Kiosk - Liberdade Square [9h00-13h00 and 14h00-18h00]

- Funchal: Yellow Bus Shop - Rua Simplício dos Passos Gouveia [9h00-13h00 and 13h30-17h30] - Official Yellow Bus Agents

What are the advantages of the Yellow Bus ticket?

See the page with all our Advantages here

How does the HOP-ON HOP-OFF system works?

You can enter and exit at any stop during the validity of your ticket.

Is it possible to take pets?

Yes, it is possible to take small pets in double-decker buses, if they are accommodated inside transportation cages and next to their owners; or guide dogs, which do not require carrier.

In the tours with closed buses, only guide dogs will be allowed, which do not require a carrier.

Can I travel with a baby carriage?

Yes, it is possible as long as it is accommodated in a place that does not block the passage of other passengers.

What do I do if I lose my ticket?

Yellow Bus is not responsible for the theft or loss of tickets.

I lost an object inside the vehicle. How do I recover it?

If you have lost an object inside our vehicles, please contact our customer service:

(+351) 218 503 225

Monday to Friday from 9h00-13h00